Product Care

RESISTANCE AGAINST WEATHER

Much care is taken during manufacture and finishing to ensure that every Europa Leisure product offers years of pleasure. However, as with everything, it is necessary to provide a little care and maintenance to ensure lasting satisfaction. We strongly recommend that all garden furniture is stored away at the end of the Summer. All furniture (not just ours) will give years more pleasure if protected from the worst ravages of the weather.

Our Mosaic, Stone and Marble tables and chairs are weather resistant, and designed for outdoor and indoor use. They must however be first dried, and then stored away in the winter, as we do not guarantee them as being frost-proof.

Many of our statues and water features have a painted finish which over time will weather, protecting the statue or water feature from the worst of the winter weather will help protect this finish.

RESISTANCE TO STAINING

Natural Stone, including our Travertine Marbles, are porous, and will absorb liquids.  Any spillages should be removed without delay, to avoid possibility of staining. Some liquids (lemon juice, tonic water, cola, red wine to name but a few,) will leave stains or blemishes which can be difficult to remove. The grout between the tiles on our ceramic tables can also stain, and care should therefore also betaken to remove spills as soon as possible.

NATURAL STONE & MOSAIC RANGES

Many of our tables are made from natural stone. Colours will vary, and no two tables will be alike; this is part of the charm of buying a product using natural materials rather than man-made. Natural stone does have slight pits and blemishes, and sometimes fissures that look like cracks. These are part and parcel of natural stone, and are sometimes filled with a resin during manufacture; such blemishes and colour variations are unavoidable and do not constitute a fault.

Many of our tables have tops of natural riven stone, therefore, please expect the surface to be “riven!” This adds to the natural beauty of the table, but if you are seeking a perfectly smooth and even surface, then please opt for one of our other styles.

Items that feature natural stone or marble should be thoroughly dried and stored out of the weather for the winter, we do not guarantee them as frost-proof.

CERAMIC TILE RANGES

Many of our tables have tops with ceramic tiles. These man-made tiles are durable but may chip or crack if heavy items are dropped on them. We suggest that placemats are used when you put very hot items on the table. Slight chips along cut tile edges should also be expected. Please also remember you should not sit or stand on tables. Although the tiles are resistant to staining the grout may not resist stains as well and care should be taken.

Items that feature ceramic tiles should be thoroughly dried and stored out of the weather for the winter, we do not guarantee them as frost-proof.

RESIN WEAVE WICKER

Many of our ranges use “resin-weave wicker.” This is a tough, resin-based weather-resistant woven material, and in some cases, it has variegated shading, which serves only to heighten the effect of being “the real thing!” The Wicker is easy to clean, using warm soapy water, rinsed off with plain water. Avoid damage by sharp objects. If the “tail” of the wicker should at any time come free, it can be secured with adhesive.

Despite being resistant to the rain, the furniture should be stored away in Winter, as prolonged exposure to very cold conditions will result over time in the material becoming brittle, and breaking down.

BREATHABLE SYNTHETIC FABRIC

Breathable synthetic fabric is ideal for garden furniture, as it shrugs off the rain, and is easy to clean with warm soapy water, well rinsed off. Do not use abrasive detergents or solvents, detergents with a neutral PH are recommended. Care should be taken that it is not damaged accidentally by sharp objects. If using a pressure washer do not stand too close.

RESIN FURNITURE

Our Trabella range of furniture is very easy to carefore have has a UV inhibitor mixed with the resin during manufaturing. We recomend cleaning with mild soapy water and rinsing off with clean water, if using a pressure washer do not get too close as it may damage the resin.

Nardi furniture is almost indestructible, it is UV stabilised, and will withstand extreme temperature changes. Many of the Narid products use a resin and fibreglass mix for strength. Again clean with mild soapy water rinsed off with clean water.

Being so much lighter in weight than metal furniture, resin furniture should be protected in high winds to avoid being blown over.

PARASOLS

These should not be used in breezy conditions, and should always be lowered when not in use, as a sudden gust could cause it, and the table too, to blow over. Although the fabric is shower-resistant, the life expectancy will be much greater if the parasol is allowed to dry and then stored out of the weather.

ORNAMENTS & WATER FEATURES

Our Polystone statues are made from crushed stone and resin and are hollow for ease of handling. Care should be taken if situated in positions subject to winds. A stake can be partially driven into the lawn or soil and the ornament positioned over the protruding part, to prevent toppling and possible damage. Ornaments and statues should not be permanently secured to any surface so as not to affect the integrity of the statue.  Warranty does not apply if this advise is not adhered to.  For further guidance please contact our office. Ornaments should never be lifted by the delicate parts, such as a figure head, but gripped around the body.

Our Fibre Clay statues are made from a composite of clay, fibreglass and magnesia. The Clay helps give a natural finish, the fibre glass provides strength and makes the ornament less susceptible to breaking or cracking, the magnesia allows for a lighter weight product while also making it more weather resistant.

Water features should be totally emptied of water before winter time to avoid damage from freezing. The pump should be dried and stored indoors over winter.

Many of our ornaments and water figures have painted finishes, care should be taken to avoid damaging the finish. We also suggest that statue and water features are protected from the worst of the winter weather, this help protect the painted finish.

METAL COMPONENTS

Many of our ranges are partially constructed of steel or aluminium. Those living in coastal regions will be aware that sea spray and salt air play havoc with most metals, especially steel, and although our furniture is weather and rust resistant, we offer no guarantee against corrosion by sea air. If you live near the sea, you would be better advised to consider one of our resin sets.

Steel will rust if the protective surface is damaged in any way. Our steel products undergo many cleaning, rust inhibiting and powder coating processes so that the product will look good for some time before repainting becomes necessary. It is however possible that minor damage to the powder-coat finish can occur during assembly, or, despite our superior packaging, it is even conceivable that slight chips can be caused during transit. To avoid rusting, any small chip marks should be touched-up with matching enamel paint. These minor blemishes are often unavoidable, and we do not consider products showing minor rust spots to be faulty.

HOME-ASSEMBLY

Many of our self-assembly furniture ranges use aluminium components and / or fixings. However, aluminium is a relatively ‘soft’ metal, and it is easy to strip threads, or snap bolts if over tightened. We recommend the use of a hand spanner for assembly, as opposed to a socket set.

When assembling products please do so on a soft surface to avoid and marks or damage. Nuts and bolts should only be loosely tightened until fully assembled to allow for adjustments. Once you are happy the product is assembled and level then fully tighten all fixings, and check periodically that they are still tight.

Important Home and Garden Product Information:

Our Furniture Ranges are designed for domestic use (with the exception of some Nardi products), and we give no Warranty for Commercial or Catering use.

In the event of a problem, our policy is to supply a replacement component, not the entire product or suite. Our ‘Consumer Services’ department on 01722 742763 is at your disposal if you are in need of further advice.